Returns & Refunds

RETURN AND EXCHANGE POLICY

Last Updated: 9/15/2025

Thank you for shopping at citizenactivegear.com

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy. 

The following terms are applicable for any products that you purchased with us.

 INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Business Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Citizen Active Gear Located at Citizen Umbrella Mfg. Ltd. Wagh wadi Kalbadevi, 400002 Mumbai Maharashtra, India, IN.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from citizenactivegear.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

GENERAL RETURN POLICY

Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.

EXCHANGE POLICY

Products are not eligible for exchange under any circumstances. Size or color variation requests will not be accommodated, regardless of availability. Exchange requests will not be processed, whether within or beyond 7 days of purchase.

The following conditions are also non-applicable, as no exchanges are permitted:

  • Products cannot be returned or swapped, even if unused or undamaged.

Once items are received, no exchange processing will take place. Customers are not granted any rights to exchange items under this policy.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address: info@citizenbags.in

You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.

REFUNDS (CASH ON DELIVERY) 

Cash on Delivery (COD) orders are not eligible for refunds. They can only be exchanged or issued as store credit