Return, Cancellation & Refund Policy

Need to return an item or have a question about your order?

Fill in our request form. Returns are accepted within 5 days of delivery, and we reply within one working day.

Request a return

Last updated: 8 October 2026

Returns

You can request a return within 5 days of delivery. Submit the request form above and our team will review it and reply on WhatsApp or email within one working day.

We do not offer exchanges. If you would like a different size, colour or model, request a return and place a new order.

What we can accept

  • The request is raised within 5 days of delivery.
  • The product is unused and unwashed, with its original tags, accessories, packaging and invoice.
  • The order was placed on citizenactivegear.com.

What we cannot accept

  • Items marked "Final Sale" on the product page.
  • Damage caused after delivery by misuse, normal wear and tear, or unauthorised repair.
  • Products bought from physical stores or other marketplaces (Amazon, Flipkart, Zepto and others). Please contact the seller you bought from.

How a return works

  1. Submit the request form with your order number and the reason. Keep 2-3 clear photos of the product and its tag ready; we may ask for them.
  2. Once your request is approved, we arrange a free reverse pickup through our courier partner, with up to 3 pickup attempts. If the item cannot be collected in 3 attempts, the request is closed and you will need to raise it again.
  3. Pack the item in its original box with the invoice inside, and write your Order ID and registered phone number on the package.
  4. If reverse pickup is not available at your PIN code, we will ask you to send the item by surface courier to the address below and we will reimburse standard courier charges up to ₹150 against the receipt.

Returns address: Citizen Umbrella Mfg. Ltd., Survey No. 43/P1 & 43/P3/P2, Ghimsa Kankariya, Village Sanjan, Umbergaon, Valsad, Gujarat, India.

Refunds

  • Once the item reaches us and passes a quality check, we start your refund within 2 working days.
  • Prepaid orders: credited to the original payment method within 5-7 working days.
  • Cash on Delivery orders: refunded to your bank account or UPI ID through a secure payout link sent to your registered mobile number and email.
  • Orders cancelled before dispatch, and orders that cannot be delivered and come back to us, are refunded in full.

Damaged, defective or wrong item received

Tell us within 48 hours of delivery using the same request form, with photos and, where possible, an unboxing video. We will arrange a free replacement or a full refund including any shipping charges.

Cancelling an order

You can cancel your order free of charge any time before it is dispatched. Email or WhatsApp us your order number and we will cancel it and refund any amount already paid. Once an order has been dispatched it cannot be cancelled, but you can still request a return within 5 days of delivery.

Before you order

Check the size guide and the product photos and specifications before choosing your size. If you are unsure about fit, message us before ordering.

Need help?

orders@citizenactivegear.com | +91 97273 77255 | Monday to Saturday, 10:00 am - 6:00 pm IST