Cancellation & Refund Policy

Last updated: 3 August 2026

All sales are final. Citizen does not accept returns, exchanges or refunds on delivered orders. Please review the size guide, product photos and specifications carefully before placing your order.

Before you order

• Check the size guide on the product page before choosing your size.
• Review the product photos, description and specifications.
• If you are unsure about size or fit, message us before ordering — details under “Need help?” below.

Order cancellation

You can cancel your order free of charge any time before it is dispatched. Email or WhatsApp us with your order number and we will cancel it and refund any amount already paid. Once an order has been dispatched, it cannot be cancelled.

Refunds

Refunds are issued only in these situations:

• You cancel your order before it is dispatched.
• The order cannot be delivered and comes back to us.

• Prepaid orders: credited to the original payment method within 5-7 working days.
• Cash on Delivery orders: refunded to your bank account or UPI ID through a secure payout link sent to your registered mobile number and email.

Damaged, defective or wrong item received

If your parcel arrives damaged, or the item inside is defective or not what you ordered, write to orders@citizenactivegear.com within 48 hours of delivery with photos and, where possible, an unboxing video. Our team will review your case and revert.

Products bought elsewhere

Products bought from physical stores or from other marketplaces are not covered by this policy. Please contact the store or marketplace you purchased from.

Need help?

orders@citizenactivegear.com
+91 97273 77255
Monday to Saturday, 10:00 am - 6:00 pm IST